‘They tell us after they've decided things’: A cross‐country analysis of unions and digitalisation in retail

The role of trade unions in the social shaping digital technologies is a vital question for research, public policy and justice. This article draws on interviews with two grocery retail sector United Kingdom Norway, examines their involvement technology decisions, whether they can shape better outcomes workers. By comparing ‘neo-liberal’ economy ‘Nordic welfare state’, considers stronger institutional power regulatory supports Norway provide greater influence regarded as challenging unions. findings indicate relatively few country differences help shed light factors that enable constrain unions’ digitalisation.